1win Casino - Player’s account is blocked after verification.

My account was requested for verification which I successfully verified my account at 22nd of December 2025, then my withdrawal was refused to be accepted the claimed I should do video interview, so when the date was discussed they secretly blocked my account and for weeks they refused to reply after my account was already verified

I need help please and around $4,384 is there and I need that money urgently from 1win

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Dear Adaosas,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions so that I can better understand the situation.

• Is there any chance that someone from your household, or using the same IP address, has also created an account at this casino?
• Have you logged into your casino account using only your personal device, or have you used a shared device as well? Additionally, is there anyone in your household or anyone else who may have had access to your device who also has an account at this casino?
• What types of games did you play at this casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Thanks for your reply

1. No, nobody from my household not even my son or daughter knows anything about 1win or even create an account.
2. no one has access to my account and as I said no one knows I play games with 1win
3. i played Sportsbet
4. i accumulated my winning

Hello Adaosas,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, Adaosas. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.