The player from India had an issue with the casino regarding a blocked account and withheld winnings. He reported that his account had been permanently blocked while his ₹500,000 winnings were pending, and he later said that the balance had been built entirely from cash play on Aviator with no bonus used. We requested further details and communication with the casino, but after receiving no response and then reviewing the reopened case, we found that more than six months had passed since the incident. As a result, we rejected the complaint because it was considered a cold case and could no longer be investigated effectively.


