1win Casino - Player’s account is blocked.

I am from india my 1win id is blok id number 93781967 & 9.7 his act bloked id & amount dispuct

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My id is bloked id .93781967 money is withdrwal but account bloked please resolv issu cussino guru

Thanks for your reply.

We will proceed after you respond to my questions. Thanks in advance for your cooperation in the matter.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Sahil1229,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Sahil1229.

Player's message:

Subject: Response regarding reopening the complaintDear Casino Guru Team,I am prompting to reopen/update this complaint because 1win Casino has permanently blocked my account while withholding my winning balance of ₹500,000 INR.New Circumstances & Proofs:When I contacted 1win Support via email to process my refund after self-exclusion, they sent an automated reply stating: "The account cannot be unblocked, it is permanently blocked at your request." They completely ignored my ₹500,000 winning balance query.I have attached the screenshot of this automated email from 1win as fresh proof.Since my KYC was pending before the block, I am now officially attaching my government-issued documents (Aadhaar Card, PAN Card, and Bank Statement) to this complaint so you can verify my identity.Please reopen this case and help me get a manual KYC link or a manual refund from 1win, as they are only responding with bots.Thank you,

Dear Tomas and Jaro,

Thank you for reopening my complaint (ID: 215673). Here are the direct answers to your questions to clarify the exact structure of my case:

1. ACCOUNT TIMELINE: I was an active player at 1win Casino for approximately one year before my account was suddenly blocked 9 months ago.

2. DISCOVERY: I learned about the block immediately after my major win when my frontend login access was completely disabled, throwing a system error display.

3. GAME PLAYED: I accumulated my entire ₹5,00,000 INR balance exclusively by playing the "Aviator" game provided by Spribe.

4. BONUS STATUS: No, this balance was achieved entirely using my pure cash deposits. No active promotional bonuses were used or mixed with these winnings.

5. CASINO COMMUNICATION & FRAUD EVIDENCE: 1win's security team officially emailed me claiming my account was closed "at player request." This is a documented fabrication. However, under 1win's own User Agreement Clause 13.3 (Self-Exclusion Protocol), even if an account is closed at a player's request, they are legally bound to refund the entire remaining balance ledger immediately. They have zero legal right to seize my funds.

Furthermore, their payment gateway attempted to divert my dispute by sending a fake 7.34 USDT unsuccessful Tronscan link, which explicitly proves my Player ID: 93781967 ledger is active in their backend suspense database. My data security has also been severely compromised, resulting in unauthorized phishing verification emails from fake handles (aaradhya1win@gmail.com).

I officially give Casino Guru full consent to investigate my system records and Spribe server logs. I demand 1win to bypass the closed frontend and manually release my full ₹5,00,000 INR balance to my verified payout destination below.

USDT Wallet Address (Network: TRC-20): TA9KcvD9VG2GYePPhwXARNGc8LrcaHVaDe

Player ID: 93781967

Status: Official Verified Case Updates Submitted

Dear Sahil1229,

Could you please clarify when your account was closed and when the amount you deposited was refunded?

Looking forward to your reply.