HomeComplaints1win Casino - Player’s account is blocked.

1win Casino - Player’s account is blocked.

Closed
Our verdict

Other

Amount: 500,000 INR

1win Casino
Safety Index 8.7 High

Case summary

The player from India had an issue with the casino regarding a blocked account and withheld winnings. He reported that his account had been permanently blocked while his ₹500,000 winnings were pending, and he later said that the balance had been built entirely from cash play on Aviator with no bonus used. We requested further details and communication with the casino, but after receiving no response and then reviewing the reopened case, we found that more than six months had passed since the incident. As a result, we rejected the complaint because it was considered a cold case and could no longer be investigated effectively.

Written by Tomas
Complaint Specialist
Submitted: 19 Jun 2026 | Closed : 20 Oct 2026
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