1win Casino - Player's account has been closed without reason.

I am a VIP player at 1Win Casino. I deposited approximately 3,000 to 4,000 USDT when I created my account. One day, I attempted to make a withdrawal but was asked to complete a verification process. I subsequently verified my identity using my National ID card, a live video, and a selfie, and the verification was successfully completed. However, one day, my account was blocked without any reason. I emailed the casino and received a reply stating that my account had been permanently blocked. I am a genuine player; I did not engage in any illegal activities, nor did I use any bonuses. 1Win Casino blocked my account without cause and has not released my deposited funds and winnings. Please help me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I had been playing at the casino for two months; I deposited a large amount—1,500 USDT—which I lost. Subsequently, I deposited another 1,000 USDT and placed a withdrawal request, but it was cancelled. My verification had been successfully completed, yet my account was blocked on July 30, 2026, I am not able to log in to my account. I play casino and sports betting both

Thanks for your reply.

With your deposit of 1000 USDT, have you played any games or have bet on sports, or both?

Please let me know.

Yes I played games and bet on sports with 1000 usdt

Thanks for your patience.

Which casino games have you played with your deposit?

Please provide a detailed description.

Looking forward to your reply.

I placed only one or two bets at the casino—just for one dollar each and lost both. I don't remember which games I played, and I can't check my betting history either because my account is blocked and I'm unable to log in ; I mostly placed bets on sports. And I had won 4,300; I would have shared a screenshot of my betting history with you, but I am unable to log in to my account.

I did not violate any terms and conditions; I played fairly. My KYC verification was successfully completed, yet my account was blocked a few days later. I am a genuine and loyal player.

Thank you for your reply, Sauravpanchal7777.

I’m sorry to say I don’t have good news. If your account was blocked after predominantly placing sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.