1win Casino - Player's account has been closed without reason.

I am a VIP player at 1Win Casino. I deposited approximately 3,000 to 4,000 USDT when I created my account. One day, I attempted to make a withdrawal but was asked to complete a verification process. I subsequently verified my identity using my National ID card, a live video, and a selfie, and the verification was successfully completed. However, one day, my account was blocked without any reason. I emailed the casino and received a reply stating that my account had been permanently blocked. I am a genuine player; I did not engage in any illegal activities, nor did I use any bonuses. 1Win Casino blocked my account without cause and has not released my deposited funds and winnings. Please help me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas