1win Casino - Player’s account has been closed without explanation.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Poderia me informar em quais jogos você se concentrou: caça-níqueis, cassino ao vivo, apostas esportivas, etc.?

Cassino e jogos eletrônicos.

Você passou pela verificação antes de perder o acesso à conta?

Sim a conta estava totalmente verificada e foi bloqueada após a verificação.

Você acumulou seus ganhos com ou sem um bônus ativo?

Não usei bônus algum.

Espero que possamos ajudá-lo(a) a resolver esse problema o mais rápido possível.

Agradeço antecipadamente pela sua resposta.

Após ter minha conta verificada efetuei um saque e logo seguida já tive a conta bloqueada.

Atenciosamente,

Agradeço Átila

Thank you very much for your reply. Is there a possibility that you have opened multiple accounts at 1win Casino? Alternatively, is there any chance that someone from your household or using the same IP also created an account at this casino?

Thank you in advance for your response.

Muito obrigado pela sua resposta. Existe a possibilidade de você ter aberto várias contas no 1win Casino? Ou será que alguém da sua casa ou que utilize o mesmo endereço IP também criou uma conta neste cassino?

Agradeço antecipadamente sua resposta.

Boa tarde Attila!

Abri apenas uma conta no meu nome na 1WIN, e apenas eu que uso a conta não tem como outra pessoa ter usado, então resumindo impossível alguém usar a minha conta no mesmo IP.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you Wesley395 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

Estou no aguardo da explicação 1win Casino obrigado  peter.c@casino.guru grato

Hello!

We have carefully reviewed your account in line with our internal security and compliance procedures. Following a full assessment of the available information, a violation of the Platform Terms of Use has been identified, which has led to restrictions being applied to your account.

At this stage, we are continuing to gather the relevant details. We kindly ask for a little more time while this process is being completed.

Prezados, 

Permaneço no aguardo de uma resposta detalhada por parte do 1win Casino, especialmente com a apresentação dos fundamentos e evidências que justificaram o bloqueio da conta.

Reitero minha total disponibilidade para colaborar com qualquer esclarecimento adicional que se faça necessário peter.c@casino.guru.

Atenciosamente

WESLEY IVAN ESSWEIN

Hello.

We have sent all the information we have regarding your inquiry to the moderator's email address. Please check your email and let us know if you need any additional information or assistance. Thank you for your attention to this matter.

Estou no aguardo da explicação obrigado peter.c@casino.guru grato