1win Casino - Player’s account has been closed without reason.

Hello.

I want to file a complaint against 1win casino.

My account was blocked after I made a deposit and played honestly. I have passed full verification and provided all requested documents.

The casino accused me of payment issues, but I did not receive any чужие средства, and all my real deposits were paid by me personally. There may have been 1–2 cases where I mistakenly confirmed payment without completing it, but there was no intention to violate any rules.

Since March 7, I have been trying to get a final response, but the casino keeps delaying and does not provide a clear decision. I have contacted support multiple times, but I am being ignored.

My balance is 44,000 RUB, and I request a fair review of my case and withdrawal of my funds.

I am ready to provide all necessary proof and documents.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas