The player from Brazil has her account blocked and a pending withdrawal of R$6,000.00, which has been pending for over 200 hours. 1win Casino claims her account violated their Terms of Service without specifying the violation, stating their decision is final and withdrawals are impossible. She requests the immediate release of her funds or specific proof of the violation.
1win Casino - Player’s account has been closed with pending withdrawal.
Opened
Current status
Waiting for player to reply
6d 19h 5m 49s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
4 hours ago
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Public
Public
4 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Bruna_157 has 6d 19h 5m 49s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
