The player from India reports that his account at 1win is permanently blocked after he requested a withdrawal following a deposit of ₹14,895. He denies engaging in any fraudulent activities and seeks clarification on the closure, as well as a full refund of his deposit if the account remains closed.
1win Casino - Player’s account has been closed with no explanation.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 28m 38s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
42 minutes ago
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Public
Public
42 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
