1win Casino - Player's account has been closed with missing funds.

I had an active account with 1win in which I deposited a total of 150,000 LKR. Recently, my account was suddenly blocked, and I was asked to complete a verification process, which I successfully completed as requested.

However, after completing the verification, my account was closed, and now I am unable to log in. What’s more concerning is that my funds of 150,000 LKR have completely vanished from the account. I have not received any explanation regarding the status of my funds, nor have I been informed of any violations or reasons for the account closure.

I have proof of deposit transactions and am willing to provide them if needed. This situation is unacceptable and extremely stressful. I kindly request you to urgently look into this matter and refund my 150,000 LKR immediately.

Please provide a proper explanation and update me on the current status of my account and funds.

Dear vihangamineth32,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify how much your active balance was in the casino that the casino confiscated?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. 153000 lkr was their but I deposited 150000 lkr only
2. yesterday I created the account and yesterday got blocked
3. only sporting
4. no nothing with bonus

Thank you for your reply, vihangamineth32. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear vihangamineth32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It’s online casino which I used the 1win official site 1win.com did both sporting and casino both games. Please help me them closed my account now nothing left its only showing that my account blocked as a single message. My 150000 LKR vanished

Could you please explain which casino games you played?

Dear vihangamineth32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn’t play casino any game only a 1 sport bet I can’t remember it

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.