1win Casino - Player's account has been closed to avoid payout.

This casino scammed me; they blocked my account to avoid paying my withdrawal. They asked for my personal information and photos, which I sent, but they still didn't pay me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Could you please specify the reason why the casino blocked your account? Please forward me the email you received from the casino customer support after your account was closed at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika