The player from Brazil faced account blockage due to fraud allegations and had provided documents to support her identity, but the casino stopped responding. She was the sole account holder and demanded payment of her balance. The player confirmed she placed sports bets, passed verification, and accumulated winnings without any active bonus. The complaint was reviewed, but due to insufficient expertise and lack of insight into the casino's investigation, the issue could not be fairly judged or resolved. Consequently, the complaint was closed without a resolution.
1win Casino - Player’s account has been closed for fraud.
Closed
Our verdict
Other
Amount: 5,625 R$
1win Casino
Safety Index 8.5 HighCase summary
Discussion
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
Translation
Sports betting, I went through the verification and accumulated my winnings without a bonus was with my own money
Automatic translation:
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3 weeks ago
Thank you for your reply, Railma. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
