The player from Brazil faces account blockage due to fraud allegations and has provided documents to support her identity, but the casino has stopped responding. She is the sole account holder and is demanding payment of her balance.
1win Casino - Player’s account has been closed for fraud.
Opened
Current status
Waiting for Casino Guru to reply
6d 2h 47m 42s
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
