The player from Nigeria faces a blocked account at 1win with over £5500 in funds due to alleged fraud and multiple accounts. She states this is her first time using the platform and claims she has not engaged in any fraudulent activity, while also expressing frustration at the lack of communication from customer support.
1win Casino - Player’s account has been closed for alleged fraud.
Opened
Current status
Waiting for player to reply
6d 22h 15m 48s
1win Casino
Safety Index:HighCase summary
Discussion
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Public
1 hour ago
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Public
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Do I understand correctly that your account was successfully verified?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
