The player from India experiences account blockage after following his manager's instructions regarding Cashdesk verification and a deposit of INR 5,000 into a linked 1Win account, which increased to INR 26,664. After requesting a withdrawal, both the Cashdesk and 1Win accounts were blocked without specific evidence of any violation, and he seeks clarification on the legitimacy of this action and the release of his funds.
1win Casino - Player’s account has been closed and withdrawal withheld.
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Current status
Waiting for player to reply
6d 22h 45m 31s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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1 hour ago
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1 hour ago
Dear UsmanAli,
Thank you very much for submitting your complaint.
To better understand the circumstances of your case, could you please clarify the following:
- Have you ever made any successful withdrawals from 1win Casino before?
- Were the INR 26,664 winnings accumulated through sports betting, casino games, or a combination of both?
- Did you claim or use any bonus while accumulating the disputed balance? If so, which bonus did you use?
- If a bonus was used, could you please send me the bonus terms and conditions that applied to it, or a screenshot/link showing the specific bonus you played with?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
