The player from India faces an unjustified account block and confiscation of his funds at 1win after a withdrawal request. He has complied with all terms and offered to provide KYC verification, but the casino refuses to review the decision or release his balance, citing vague fraud allegations.
1win Casino - Player's account has been closed and funds confiscated.
Opened
Current status
Waiting for player to reply
5d 0h 1m 13s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the disputed balance?
- Did you play with or without a bonus?
- Have you successfully withdrawn money from 1win before?
- Is it possible that anyone in your household, or anyone who used the same internet connection as you, also had an account at 1win Casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
