1win Casino - Player's account has been closed and funds withheld.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply.

I have been a player at 1win Casino for approximately 3 weeks. My account was blocked on September 15, 2026, and I still do not understand the reason for this decision. I have tried to contact 1win several times, but they are no longer responding to me and have not provided me with any clear explanation.

Regarding my balance, I accumulated it through sports betting, mainly football bets.

I did not use any bonus to obtain my current balance. The funds and winnings come from my own deposits and sports bets.

I am therefore very confused about why my account was blocked, especially since I have not received any proper explanation from 1win. I would really appreciate your help in contacting them and resolving this situation.

Best regards.

Thank you for your reply, Mathieu_letos.

I’m sorry to say I don’t have good news. If your account was blocked after predominantly sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.