The player from France has his account permanently closed at 1win, which resulted in the withholding of CAD 920. He complied with all verification requests and seeks clarification on the account closure under clause 12.8, along with evidence of any alleged violations.
1win Casino - Player's account has been closed and funds withheld.
Opened
Current status
Waiting for Casino Guru to reply
6d 6h 56m 9s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
17 hours ago
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Public
Public
17 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
