The player from Azerbaijan has his 1win account blocked, and his balance of $6,382.65 USDT was confiscated after requesting a withdrawal of $5,500 USDT. He disputes the allegations made against him, asserting he has no duplicate accounts and hasn't used unauthorized software.
1win Casino - Player's account has been closed and funds confiscated.
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Current status
Waiting for Casino Guru to reply
5d 13h 24m 31s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
