1win Casino - Player's account has been closed and funds confiscated.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! I have played for a very short time. I have just checked the dates, and I deposited 11.000 BRL on march 26th and tried to withdraw 21991 on april 6th.

I have only played betting on sports. Mostly the games I watch (counter strike and soccer)

I have never used bonus. Only my own money.

Hello,

Thank you for reaching out regarding the closure of your account and the confiscation of your funds. I understand how distressing this situation is for you, especially given your verified account and the substantial deposits you made.

I will escalate your case to ensure it receives the appropriate attention. We aim to provide you with a clear and fair review of your situation.

Thank you for your patience as we work towards resolving this matter.

Thank you for your reply, Patinhajatem.

I’m sorry to say I don’t have good news. If your account was blocked after placing only e-sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.