1win Casino - Player’s account has been closed and funds confiscated.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

​Thank you for your assistance. Here are the answers to your questions:

​Could you please advise how long you were a player and when exactly your account was blocked?

I was a very recent player. I created the account, made my deposit, and placed my bets. My account was blocked on Monday, October 5, 2026. Before the block, I tried to request a withdrawal, but I couldn't even submit the request because the document verification failed/gave an error twice. The next morning, I found my account completely blocked.

​What games did you play to accumulate your current balance in the casino?

I strictly played Sports Betting. I did not play any slots or casino games.

​Did you achieve your current balance with the help of a bonus?

No, the disputed balance was achieved entirely with my real money. My real money deposit was BRL 1,177.00. I placed a sports bet on "Portugal or Draw" (Bet ID: 328076118) using this exact real money balance, which won and resulted in the final balance of BRL 1,424.17. I did receive a freebet for depositing, which I used on a separate bet, but the BRL 1,424.17 in dispute is the direct result of my real money deposit and bet.

​I am attaching a screenshot of my winning bet (ID 328076118) that proves the origin of my funds.

​Best regards, Pedro

Thank you for your reply, PedroGustav1_228.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.