1win Casino - Player’s account has been closed.

My 1win account has been blocked without any valid reason. I have approximately 4.2 to 4.5 Lakh INR (approx 5400 USDT) stuck in my account including active bets, casino balance and a pending withdrawal.

Because my account is blocked, I cannot see the exact balance. So I am entering 420000 INR as minimum confirmed disputed amount. Actual balance may be slightly higher.

I am from India. I deposited via USDT TRC20 from my own personal wallet and played fairly. I have not created any duplicate accounts and did not violate any rules. My bets were placed from my own account only.

1win support team is not giving me any response after blocking.

I request you to please help me recover my funds. I have all deposit proofs and USDT transaction hashes.

My 1win Account Details:

1win ID: [YOUR ID HERE]

Registered Email: [YOUR EMAIL HERE]

Deposit Method: USDT TRC20

Approx Stuck Amount: 4.2 - 4.5 Lakh INR

Thank you.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your reply.

1. I played only Cricket sports betting on 1win. I never played casino/slots. My account was linked to only one device. I have never opened any other 1win account from this phone, and I have never used any software, bot or hacking tool.

2. No, I had not completed full verification before my account was blocked suddenly. After blocking I cannot login. I am ready to complete verification if 1win asks. My account email is same as this complaint email.

3. My winnings were accumulated WITHOUT any active bonus. I played with my own deposited money (USDT ERC20) only. I did not use any bonus funds. Despite following all rules, my account was blocked and my withdrawal of 420,000 INR is pending. Total 4.2 to 4.5 Lakh INR is stuck including my active bets and balance.

I have all my USDT ERC20 deposit proofs and documents and I am ready to provide anything needed. Please help me to get my funds back.

Thank you,

Md Shahid A***

Thank you for your reply, Shahid1983. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Best regards,

Kristina