1win Casino - Player’s account has been closed.

My account was closed without explanation after I attempted to make a withdrawal. They sent me an email claiming they suspected fraud, but no evidence was provided. I have done nothing wrong, and my emails are being ignored.

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Dear IlvoAntonio,

Thank you very much for submitting your complaint. I'm sorry to hear about the closure of your casino account and the difficulties you've experienced with withdrawing your winnings.

To better understand the situation, could you please clarify a few things?

• Which games did you play to accumulate your winnings – casino games or sports betting?
• Have you successfully completed the KYC verification process before your account was closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Samuel