1win Casino - Player's account has been closed.

1win blocked my account after asking me to carry out verification which I did and was successful. I did the verification and was waiting for my withdrawals to drop but they later blocked the account without any fault of my nowing claiming that I have violated clause 12.8 of the site usage rules.

The account was blocked and I am left with no access to my account ID for references only my registered email.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a link to the promotional offer or a screenshot showing the bonus details.
• Which documents did you send to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika