1win Casino - Player's account has been closed.

My Account was blocked and mailed to me saying that I cannot restore account even though I have only 1 account related to my email and phone number .

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Does the casino claim that you created more than one account at this casino? Is there any chance that someone from your household or someone using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina