The player from Brazil reports that his account is blocked without explanation, preventing him from making a withdrawal. He requests that the account be unblocked.
1win Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 54m 6s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
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1 hour ago
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1 hour ago
Dear Manorc,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason of blocking your account?
- Had you completed KYC verification before you lost access to the account?
- Do you still have active access to your account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
