1win Casino - Player’s account has been closed.

Hiiii

I am a active player since 5 years in 1win

My gaming id is [redacted]

During fifa world cup I got a 200 usdt bonus

I made it 10000 usdt

Then , the stopped my withdrawal due to verification failed

I contacted in the chat and mail they said ur issue is resolving and it's more than a month not resolved

And then the banned my account

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Dear Ajith-Singh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly was your account blocked?
• Which documents were you asked to provide during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me all relevant communication with the casino regarding the verification failure and blocking of your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hiiiii

As fifa world cup started iam a vip player in 1win ......

In 1win vip channel they said add 50 usdt and place a bet on any fifa event to receive 200 usdt 200 lucky winners will win it

Luckly I won .....

As I received 200 usdt I went to withdraw, the said to kycaid service.......

I provided my aadhar card it's successful and then live selfie, as I have little bit beard ,

My addhar photo and my live selfie with beard ...they said it's failed and contact the support team for resolution.......

As days went I placed a lot of bets including fifa world cup, basketball, cricket and I made 10000 usdt .........

Then again I played and my current balance in the account is 2500 plus usdt ........

Every day I contacted support team in 1win , they said wait as specalist will clear your issue.....

On 11th July the morning I checked my account and they blocked it without any reason..........

As there is no mistake I have made plz help me

Thank you for providing more information, Ajith-Singh.

For an independent review, please send the following details:

• Please send the same documents that you sent to the casino, along with a selfie holding your addhar ID close to your face.
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? Please forward the complete email threads for requests SL2SD-77285 and SL2SD-77205. Please do not send screenshots, but the original, uncropped email messages instead.

I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ajith-Singh,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean