1win Casino - Player’s account has been closed.

Hiiii

I am a active player since 5 years in 1win

My gaming id is 6518555

During fifa world cup I got a 200 usdt bonus

I made it 10000 usdt

Then , the stopped my withdrawal due to verification failed

I contacted in the chat and mail they said ur issue is resolving and it's more than a month not resolved

And then the banned my account

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Dear Ajith-Singh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly was your account blocked?
• Which documents were you asked to provide during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me all relevant communication with the casino regarding the verification failure and blocking of your account? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean