1win Casino - Player's account has been closed.

My account was closed by 1win with my $485 in it. I was told to do verification which I done and it was approved successfully and not long run I tried to access my account I was unable to login showing me user block without violating any of their rules I reach out to support via email which they told me my account closed due to violation of their rules without any proof. I have attached all the evidence here but I was unable to get my user ID because I was unable to login to the account again. If requested I can provide the email/phone number I used to register it. Pls @askgambler help me out. I did not violate any of their rules and I have already loose some money with them before I could win. Now they blocked my account why trying to withdraw from my winning

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Dear Good001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I’m a new register player which I opened my account on Feb 12 2026. I only bet on sport such as football, tennis and basketball ball before my account was blocked. I did not use any of their bonus I staked with my deposits and play different sports game.

Thank you for your reply, Good001.

If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly.

I understand how frustrating this must be. And I apologize that we cannot resolve this for you.

After reviewing the available information, we must close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean