The player from Nigeria has her account closed by 1win, along with $485 in her balance, after successfully completing the verification process. She is unable to access her account or provide her user ID, as she is blocked without proof of any rule violations despite reaching out for support.
1win Casino - Player's account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 19h 35m 17s
1win Casino
Safety Index 8.3 HighCase summary
Discussion
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2 days ago
My account was closed by 1win with my $485 in it. I was told to do verification which I done and it was approved successfully and not long run I tried to access my account I was unable to login showing me user block without violating any of their rules I reach out to support via email which they told me my account closed due to violation of their rules without any proof. I have attached all the evidence here but I was unable to get my user ID because I was unable to login to the account again. If requested I can provide the email/phone number I used to register it. Pls @askgambler help me out. I did not violate any of their rules and I have already loose some money with them before I could win. Now they blocked my account why trying to withdraw from my winning
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5 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 hours ago
Dear Good001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
