The player from India completed identity verification for a withdrawal but later canceled it and attempted a new withdrawal, resulting in a ban from the casino. He currently lacks proof regarding his account status, except for a screenshot indicating that he is blocked.
1win Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 20h 59m 26s
1win Casino
Safety Index 8.4 HighCase summary
Discussion
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Public
18 hours ago
I was doing withdrawal and asked for identity verification. And after when i completed the identity verification successfully, i canceled pending withdrawal and tried again for withdrawal and got banned. I don't have any proof of ss. Only the ss showing user is blocked
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3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 hours ago
Dear oousam,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you lost access to your account directly after submitting the documents for the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
