1win Casino - Player’s account has been closed.

Hello, if possible I would like the help of Casino Guru. I created an account at 1win, I was betting on Live Casino (Black Jack) and I also made bets on sports, I made a profit so I made some withdrawals, but the withdrawals were not paid, so I carried out the verification as requested, and after the verification when I came across my account had been blocked for no reason and without warning. I would like to receive my blocked balance. Thank you!

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Dear Amandda21,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask a few questions to better understand the situation.

• Could you provide details about the verification process? Did you encounter any issues during this stage?
• Did you accumulate your winnings with or without an active bonus?
• Would it be possible for you to share your withdrawal or transaction history? Alternatively, please provide at least the date of your withdrawal request and any relevant details (such as payment method, amount, etc.).

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra