HomeComplaints1win Casino - Player’s account has been closed.

1win Casino - Player’s account has been closed.

Opened
Current status

Waiting for player to reply

6d 21h 34m 0s

1win Casino
Safety Index:High

Case summary

The player from Brazil created an account at 1win and made successful withdrawals from her Live Casino and sports bets. However, after completing the requested verification, her account was blocked without warning, and she is seeking her blocked balance.

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Public
17 hours ago
ptTranslationgb

Hello, if possible I would like the help of Casino Guru. I created an account at 1win, I was betting on Live Casino (Black Jack) and I also made bets on sports, I made a profit so I made some withdrawals, but the withdrawals were not paid, so I carried out the verification as requested, and after the verification when I came across my account had been blocked for no reason and without warning. I would like to receive my blocked balance. Thank you!

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2 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 hours ago

Dear Amandda21,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask a few questions to better understand the situation.

  • Could you provide details about the verification process? Did you encounter any issues during this stage?
  • Did you accumulate your winnings with or without an active bonus?
  • Would it be possible for you to share your withdrawal or transaction history? Alternatively, please provide at least the date of your withdrawal request and any relevant details (such as payment method, amount, etc.).

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Amandda21 has 6d 21h 34m 0s to reply

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