1win Casino - Player’s account has been closed.

My 1win account was blocked outrightly despite having adhered to the regulations of 1win. I had deposited the above sum of money but in the process of withdrawing it was blocked without notice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Osaretin7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning sir..

I sincerely apologise for my untimely reply.

I had been a player at the casino for a week.

It was blocked on 31st January 2026

I learnt my account was blocked when I was restricted from gaining access and blocked from the account each time I try to log in.

No sir, I had just deposited in to the casino account and my current balance was not gained as a result of bonus.

I was not able to chat with them was because the casino stayed that my account was permanently blocked with no room for hearing or deliberation. I will forward the casino emails to your email right away sir.

I grateful sir

Thanks for your reply.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share the communication where the casino informed you your account was blocked as evidence of the incident?

Send it to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Osaretin7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru