1win Casino - Player’s account has been closed.

Hello,

I have a available funds and balance of 40,040 INR.

I am 100% sure i have not used or claimed any Offers/Bonus from 1Win nor violated any rules of 1Win.You can check my bets aswell for more clearity.

However, since you have decided to Close my account permanently,

I request you to kindly return my balance money back to me as its illegal activity to hold my funds with you after deciding to close my account without my consent.

Hello 1Win_INDIA,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus were you using?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Sir,

• Yes,My account was verified and it was exactly on 10/2023.

• I did not use Any Bonus at all.

• The last time i spoke to casino was on around November - December 2024.

Hello 1Win_INDIA,

Please forward the communication between you and the casino e-mail support regarding your blocked account to [email protected] for further review.

Looking forward to hearing from you.

Regards,

Nick

Hi Sir,

I have forwarded you the last response to my email received from 1Win casino to your email - [email protected].

I have mostly had most of my comuncations through live-chat support and i dont have the screenshots saved with me but I have forwarded you my last response to your email.

Kindly check and help me with my balance refunded back to me as I have not taken any bonus or offers from the casino.

After deposit they automatically blocked my account which is a fraud activity by the casino.

Hello 1Win_INDIA and thank you for all the information provided. To gather further evidence, I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 1Win_INDIA,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite 1win Casino to join the conversation.

Dear 1win Casino,

I would appreciate more details regarding the player's actions that were considered a breach of rule 9.7, as was communicated to the player because it covers various scenarios. If this information cannot be disclosed publicly, please send it to me directly at [email protected] including the supporting evidence of the rule violations.

Hello Michal,

I can confirm you that I have not violated or breached any rules of the website.

I have neither claimed any bonus or any kind of offers either.

How are the 1Win casino accusing and claiming blindly that i have breached or violated any kind of rules ?

These kind of casinos are total fraud, at initial stage they will not verify account and ask us to proceed depositing without any verification later when we deposit some huge amount then they ask for verification and later somehow they block my ID.

This need to be stopped immediately and these kind of casinos should be banned completely.

This is a total Fraud casino.

See this people never care to respond back on time and they bust with cheating other players everyday i guess.

Dear Michal,

Please ask them what fraud or breach did I do, i don't even have multiple accounts and i have never used or claimed their bonus or offers as well.

I just deposit and withdraw normally, then what is their problem, I want full proof.

They simply can't block if a person have money in account without any reason or proof.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear Michal,

I request you to ask the 1Win Casino here to return back my funds of 40,040 INR which is still there in my account if they have any shame left.

They have simply scammed and stolen my funds and Blocked my account with false accusations.

I have not claimed even a single penny of any kind of offers or bonuses from the 1Win casino, What makes them steal my hard earned funds ?

Is this how a Online casino is run ?

Simply block after making deposits ?

Please clarify me whether the 1Win casino wants to return back my balance funds or not ?

I really need my funds back from this Fraud casino.

Dear 1Win_INDIA,  

Could you kindly provide confirmation regarding the payment method you have utilized for both deposits and withdrawals at 1win Casino? Additionally, I would appreciate your insights on why you chose this particular payment method.

Hi Michal,

• I had used 1win cash as payment method for depositing and withdrawing back then.

• I had chosen this payment method as it was a fast and conveninent method for me to deposit into my 1Win casino account.

Dear 1Win_INDIA,

Thank you for the confirmation. I will continue to discuss your case with the casino team. I hope to share an update with you soon.

Dear 1win team,  

I have responded to your email with further questions and am looking forward to your reply.

Dear Michal,

Thank you for your time in trying to help me out get back my own funds from the 1Win Casino.

I would be grateful if you or the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

I once again Thank You Michal, appreciate your efforts in trying to help me out here with this kind of Cheap casino companies.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Предоставим информацию в ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Hi, 1Win Casino,

Glad to have got response from you after 1 long week,

I would be grateful if the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

I once again thank Michal,

appreciate your efforts in trying to help me out here with this kind of Cheap casino companies doing fraud with customers.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Hi, 1Win Casino,

I have not received any email from 1Win Casino yet.

Why do you take 6-7 days to respond back here clearly ? Do you not care about your customers time and money ?

I would be grateful if the 1win casino could clarify me whether the 1Win casino wants to return back my balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

Dear 1Win_INDIA,

The response from the casino team was meant for me.

Dear 1win team,  

I am following up on my previous enquiries, as I have not yet received a satisfactory clarification from your side. I appreciate your attention to this matter and look forward to your prompt response.

Dear Michal,

Thank you genuinely once again in trying to help me out get back my own funds from this Fraud Scam cheap 1Win Casino company.

I would be grateful if you or the 1win casino could clarify me here itself directly whether the 1Win casino wants to return back my current account balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win team,

I wanted to reach out again regarding my earlier inquiries, as I still have yet to receive a detailed response supported by the necessary evidence to justify the action taken. I truly appreciate your attention to this issue and am eager to hear back from you soon.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear Michal,

Its been more then 2 months here still waiting with my issue,

I would be grateful if you or the 1win casino could clarify me here itself directly whether the 1Win casino wants to return me back my current account balance funds of 40,040 INR or not ?

If not , I would want to know why with full proofs please.

Dear 1win team,

I have responded to your email with further questions and am awaiting your response.

Dear 1Win_INDIA,

Could you kindly verify whether any of your family members or friends hold an account with 1win? If so, have you ever made identical bets or participated in the same games as they have? Furthermore, have you utilized a payment method that is exclusively registered in your name for any deposits or withdrawals?

Hi Michal,

* No, none of my family members holds an account with 1Win.

And I obviously dont have information about my friends data whether they have registered on 1Win or not.

* I have never made any identical bets or participated in the same games with anyone close to me.

* I had made deposits via 1Win Cash which i got via 1Win cash agents who used to sell 1win cash/vouchers Online with 1win customers back then in 2023.

Furthermore, I have not claimed any Bonus nor Have I claimed any sort of offers from the 1Win Company, Why are they not wanting to return me back my available funds in my 1Win Account ? Could you please clarify as I am unable to understand so much delay for what ?

Dear 1Win_INDIA,

Thank you for your response.

Dear Dear 1win team,

I'm awaiting your response to my email.

Hello 1wincasino,

How fraud your casino gonna be,

how on earth your casino company is still being allowed to run legally.

Since 12th January i am begging here to return me back my funds.

You took my money and Blocked my account and now when I am asking for refund you are delaying hell for 3 months now.

I need money urgently, please send me back my money if your company is genuine.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win team,

Thank you for the additional information in your email; however, it still does not fully address the points I brought up previously. I have included further questions in my response, hoping to obtain clearer answers and to get a much better understanding of the whole context.

Dear 1Win_INDIA,

Your case turned out to be much more intricate than it appeared at the beginning. Some inconsistencies related to your previous activities that impact the overall context came to light. I'm trying to get a better understanding of the whole situation. I hope to be able to provide more information soon.

Dear Michal,

I have not taken any bonus nor have i claimed or accepted any offers from the 1Win casino company,

What is the problem here ?

Why is the 1Win Casino unable to clarify since the last 3 months here ?

Why am i being harrased and delayed for my funds ?

What is so unclear and so much time consuming ? Please atleast clarify me what is going wrong ?

Dear Michal,

Please ask them (1Win Casino) what fraud did I do, i don't even have multiple accounts and I have never used their bonus as well and I just deposit and placed bets normally, then what is their problem, I want full proof and clearity of my case. Its been more then 3 months on this platform I hope our times and my funds are valued at this platform

They (1Win Casino ) simply cannot block if a Customer have money in account without any reason.

I really need my money urgently please take proper actions and clarify me.

Dear 1Win_INDIA,

I understand your eagerness for additional information. However, as we continue to investigate and consult with the casino team regarding your case, I currently cannot share much with you. Please be assured that I will update you as soon as new information becomes available and the situation is clarified. I kindly request your understanding and patience during this time. As previously noted, your case has proven to be more complex than initially anticipated and is not as simple as it was portrayed by you.

Dear Michal,

I hope you are aware that I had raised my complaint 2 months ago here.

I do not understand what takes so much to solve my issue even though I have clarified and opened up all the information I had and I have also not taken up any bonus or offers from the 1Win Casino company.

The 1Win Casino simply cannot block a account if a Customer has money in account without any reason or proof.

I really am in need of my money urgently please help me get back my money atleast and I will continue to wait here for you to help me get back my money.

Hello!

We have requested additional information from the specialists and are very much awaiting their response.

We hope to get back to you with an answer as soon as possible. Thank you for waiting and patience.

Regards, 1win team. 

Dear 1win team,

I understand that gathering the requested information can take some time. I remain hopeful that you will be able to provide them to us in a reasonable time so that the situation can be sufficiently clarified.

I will await your response with patience.

Dear 1Win_INDIA,

I acknowledge your concerns with the amount of time that has passed, but as previously stated, your case has turned out to be more intricate than we initially thought and is not as straightforward as you described. Although the casino team has provided us with some information and evidence that indeed raises questions, we believe these do not fully justify the account closure or the withholding of funds at this stage. I will update you as soon as new information and evidence become available and the situation is clarified. I kindly request your understanding and patience during this time.

Dear Michal,

I hope you are aware that I had raised my complaint 2 months ago here ?

The 1Win casino is a fraud casino and a genuine casino will never do such things with customers funds.

This is simply getting me frustated and harrased. What takes 2 months in todays world ? Are we still living in the 1990s ?

I believe i will need to wait for a Year for me to get back my funds from the Casino now ? I mean why is it always the customer being harrased like this ? Why so much delay ? Is this some criminal case or something ?

Dear Michal,

Please tell me how many more months Do I need to wait to get back my funds from this casino ? Please tell me the time ?

Dear 1Win_INDIA,

I understand your wish for a specific timeline; however, I am unable to provide a clear answer on this at this moment. As I previously mentioned, your situation has proven to be more complex than we initially anticipated and does not align with the straightforward nature you previously described.

On one hand, I can somehow understand the actions taken by the casino team, as we have received certain information and evidence that indeed raises concerns. Nevertheless, we believe that these do not entirely warrant the closure of your account or the retention of your funds at this point. I kindly ask for your understanding and patience as we navigate this matter. I will keep you informed as soon as we receive new information and evidence that may clarify the situation.

You also have the option to file a complaint with the casino's licensing authority, though it is uncertain how long that process may take or whether they will be willing to address your complaint at all. Regardless, this option is available to you. Alternatively, if you feel that other services may better assist you, you are welcome to pursue that route, and I will proceed to close this case.

Please let me know which option you prefer.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Michal,

I will wait here and i hope you will help me get back my funds very soon from this Fraud casino.

I am very much shocked the way they are advertising themselves on the internet by doing fraud with the customers funds.

Such a cheap casino. I hope i atleast get back my funds with the help of Casino guru.

Добрый день!

Отправим ответ в самое ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Dear 1win team,

I'm looking forward to the additional information and evidence that will hopefully clarify the entire situation.

Hello, Michal!

We have collected additional information for you and sent it to your e-mail address. Did you receive our letter?

We are very much looking forward to your reply. 

Regards, 1win team.

Dear 1win team,

I have double-checked my inbox, including the Spam/Junk folder, but I have not received an email from you with the information and evidence I have requested yet. Please make sure you send it to my email address [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 1Win_INDIA,

I would like to seek clarification regarding the disputed sum of INR 40,040 that you referenced. Could you kindly provide the date and the specific games from which this amount was generated? Furthermore, could you confirm the exact date when your account was blocked?

Hi, Michal!

It was on 29th September 2023 year when my account was blocked by 1Win , almost been over 18 months now still my funds have not been returned back by 1Win Casino yet.

It was mostly my deposited amount and i usually placed all kind of games which the 1win casino had i obiosly dont remember exactly since its been more then 18 Months past.

Dear 1Win_INDIA,

Thank you for your confirmation. This sheds a completely different light on the situation. Based on your earlier communication, it appeared the issue was related to circumstances that occurred around the time you submitted your complaint and not in 2023, which is why the information and evidence we received from the casino team previously did not seem so relevant. Given the significant time that has passed since the original issue, it is understandable that they are unable to furnish the additional evidence I requested. Could you please explain why you did not contact us or other services immediately after the issue occurred, but rather after a year and a half of the incident? You do understand that this significantly limits our ability to reach a potentially positive resolution of your case, right?

Hi, Michal,

Back then,I was new to online gaming platform and I never knew there would be platforms like Casino Guru who would mediate and help me out and i luckily found this platform after thoroughly searching for help on the Internet, I found out Casino guru platform exists which do help customers with such issues.

I had a major transplant surgery on January 2024 month so i was mentally weak and was unable to look into my problems for months.

I had my account closed by Bet365 Bookmaker aswell due to inactivity but they never hesitated while returning back my account balance and so should be the same with 1Win Casino.

Dear 1Win_INDIA,

While I understand you had some health issues and from a "human" point of view I fully understand that you had other problems than thinking about your previous issue with 1win, however, I'm afraid I don't have positive news for you. I understand that you might not be aware of our website or other services that are trying to help players with their issues with casinos, however, it is crucial that any issues are addressed in a timely manner. Unfortunately, as I have mentioned above, the long time difference when the issue arose significantly limits the option for a potential resolution.

Although the casino team has provided us with the information and evidence they still have, it is most likely not a reflection of the entire situation. Anyway, after re-reviewing them, it does appear the casino team has acted in accordance with their rules, to which you agreed when creating your account. As I previously mentioned, we have received certain information and evidence concerning multiple accounts having the same actions regarding the deposits and the same or strikingly similar gameplay pattern at similar times that fall under not allowed practices as mentioned in the casino rule 9.7. All this has occurred back in 2023, and the casino team closed more "linked" accounts, including your account, after these occurrences back in 2023. While I do understand determination to find a way how to, from your point of view, get to your funds, but considering all the circumstances as mentioned above, we are sadly not able to help with this.

As you mentioned:

I had my account closed by Bet365 Bookmaker aswell due to inactivity but they never hesitated while returning back my account balance and so should be the same with 1Win Casino.

Your situation in Bet365 was most likely different, as there was most likely no breach of their rules, which sadly is not the case in 1win casino.

According to the information and evidence we received, technically speaking, the actions in your account at that time were in breach of the casino rules, and because of the long time gap, we have no valid reasons to contest the casino team's decision.

I understand that this response is not what you had hoped for, but sadly, we are unable to help you with your case. If you still believe you are justified in your stance, feel free to reach out to the casino's licensing authority, but considering the long time gap, I'm afraid they won't be able to help you either. Anyway, you certainly have this option to try it.

I hope you understand our significant limitations in this case. I wish I could be of more help.

Please let me know if there is anything else I can assist you with; otherwise, I will move forward with closing this case, as there is essentially nothing further that can be done from our end.

Hi, Michal,

I have not claimed any Bonus/Offers,

What have i Breached ? What have I benefitted from 1Win Casino ?

Why is my funds not being returned back ?

Please give me a valid answer to my questions before closing the complaint at your will which is on your hands.

Since Casino Guru works as an Affliate for 1Win Casino, I hope you are not being biased towards me ?

I would also like to say I have not made any breach of their rules and I have just been harrased and wasted my valuable time and money trusting upon 1Win Casino.

I will continue to look for help and expose and write reviews about 1Win Casino Scamming customers like me and with the scammed funds doing advertisements and promotions with Our hard earned money.

I hope 1Win Casino is reported and investigated fully by Casino guru as i have lost faith and trust upon 1Win casino for scamming and Robbing my funds.

Dear 1Win_INDIA,

While I fully understand that my previous response was not what you had hoped for, the significant time elapsed since the issue arose unfortunately limits our options for a potential resolution.

Although the casino team has provided us with the information and evidence they still have, it is likely that it does not cover the entire scope of the situation. Nevertheless, upon reassessing the details, it appears that the casino team has acted in accordance with their established regulations, which you agreed to when you created your account.

As I previously mentioned, we have received information and evidence concerning multiple accounts that exhibit similar behaviors related to deposits (utilizing the same payment method, deposited and try to withdraw identical amounts) and demonstrate the same or strikingly similar gameplay patterns at nearly the same times (only a few seconds apart for the same bets), which fall under prohibited practices as specified in casino rule 9.7. This is unrelated to whether you claimed any bonuses; the violation of rules was identified by the casino security team. All of these events occurred in 2023, and the casino team subsequently closed several 'linked' accounts, including yours, following these occurrences in 2023.

It is a common practice that when there is a breach of the rules, casinos confiscate all remaining funds in the balance. This serves as a deterrent against rule violations for other players as well.

Given the significant delay between the rule violations and the submission of your complaint—combined with our review of the available evidence—we found no valid grounds to dispute the casino’s actions. The casino operated in accordance with its established terms and conditions to which you agreed when registering your 1win account.

I recognize that this reply may not align with your expectations, but sadly, we are unable to help you with your case. If you still believe you are justified in your stance, feel free to reach out to the casino's licensing authority. I wish I could be of more help.

Should you face any challenges with this or any other casino in the future, please feel free to contact us. We will try our best to help.

Best regards,

Michal

Casino Guru