1win Casino - Player requests account unblocking.

My if 101155837 my id unblock please.

Please my withdraw amount process acpt please

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you kindly specify the reason why your account is blocked? Have you received any emails from the casino regarding the closure of your account? If so, kindly forward them to me at [email protected].
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your most recent winnings? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Casino Guru Team,

Thank you for your support.

My 1win account ID is 101155837.

Registered email: [email address hidden by Casino Guru]

My account has been blocked for more than 3 months.

I have already completed all required verification from my side, but my account is still blocked and my withdrawal is pending.

Hello narendarsin,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Casino Guru Team,

I would like to kindly follow up on my complaint. My account (ID: 101155837) is still under review by the casino’s security team, and I am fully cooperating with the process.

Please let me know if any additional information or documents are required from my side. I am ready to provide them immediately.

Thank you for your time and support.

Kind regards.

Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Is there any chance that someone from your household or using the same IP also created an account at this casino?