The player from Azerbaijan files a complaint against 1win Casino for the confiscation of over 5,000 AZN in winnings after his account was blocked. Although the account was unblocked, the funds were missing, with the support team failing to provide a resolution or proof and using a "provider/software error" as justification for the missing balance.
1win Casino - Player reports confiscated winnings.
Opened
Current status
Waiting for player to reply
6d 22h 49m 52s
1win Casino
Safety Index 8.7 HighCase summary
Discussion
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Do I understand correctly that you currently don't have any remaining balance in your casino account?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
