1win Casino - Player is unable to withdraw winnings through crypto.

Last year in july i had deposited 1209₹ to 1win casino via crypto deposits at that time 1win supports crypto as well as inr deposits / withdraw under same category i.e under fiat so you can take withdraw under any option eitehr crypto as well as fiat.

Few month back they changed & updated their website now they had made 2

options one is fiat & one is crypto deposits

so fia deposits comes under INR category & crypto deposits comes under $ category

So now they are offering fiat deposits withdrawls in fiat only & crypto one under crypto

When i tried to withdraw money from website it showing m IMPS (Bank) option only because they listed my crypto deposit under fiat on updation of website. In india gambling is too risky now a days & 1win knows well they had created mirroring websites & all because govt constantly banning gambling websites

Now i have won 13k something money via my deposit when i tried to withdrwal i m geting IMpS (if i take withdrawl in fiat) instantly my bank got frozen via funds recieved from 1win & govt will take strict action among us alongside with freezing FIR

so when i asked their customer to help m to intiate withdrawl in crypto they are denying & saying my deposit is under Fiat.

Now tell m even before 1win updation i had made deposit via crypto which comes under your recent withdrawl terms why not you not allow m to withdraw my money in crypto

Everything is under terms when i made deposit your website support both withdrawls under same category now if you update website what will b my fault here?? ,

Their is no option to exchange fiat to crypto supported by 1win

Govt of india is keeping eye on every single withdrawal coming to banks via gambling website i can’t take risk of getting to police nd all , later on they track all your records as well

Kindly help m to withdrawal my funds to crypto bcs my deposit was under crypto at that time not fiat one.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear karan21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Am I correct in understanding that you are unable to see any other payment methods available for withdrawals, apart from bank transfer?
• Have you made any successful withdrawals from this casino before?
• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Currently as of now they had policy if you deposit via crypto then withdrawl will be given in crypto , same as fiat case

you can’t get if deposit via fiat withdrawal in crypto & vice versa

but when i made deposit last yr they had option you can deposit via fiat/crypto both & withdrawl will be issued in any of method you support

So right now when company update their website why they kep funds under FIAT only? , if we see current rules crypto for crypto , fiat for fiat

so why my deposited money shifted to fiat not in crypto (dep was made in crypto)

Their will b no issue of imps if government legalities are not their , if i take withdraw in bank instantly police case is filed against m , but if casino is doing something to website they must do according to current rules or allowed old customers to apply withdraw in both terms as before or manually processed the withdraw.

Please forward me the communication between you and the casino customer support regarding your issue with withdrawals at veronika.f@casino.guru. Kindly include email conversations, chat transcripts, and screenshots. I appreciate your time and cooperation.

Dear karan21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru