1win Casino - Player is facing a withdrawal issue.

Hello ,

I've made a mistake through my withdrawal, I've choose tether beb20 instead of erc20 and the withdrawal was made to beb20 but my wallet doesn't support the beb20. 1win doesn't help my money is in my address but wrong crypto is in beb20 instead of erc20 what i do in this situation ? I m trying to communicate with them but they don't understand the situation! Anyone with similar problem can help please? Or what can we do in this situation? Please help

Dear christui9,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• What wallet are you using? (e.g., MetaMask, Trust Wallet, Ledger, etc.)
• Have you tried adding Binance Smart Chain (BSC) to your wallet to see if the funds are visible?
• Have you tried importing your wallet into another app that supports BEP20 tokens?
• Have you contacted your wallet provider for assistance?
• What exactly did 1win say when you contacted them? Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello Veronica my wallet is my Revolut bank and I don't know much about cryptos I used these method because 1win stopped withdrawal by viza card so I used this it was very simple copy the address and done but somehow went wrong I've seen it after 3 days and 1win after my call to my personal manager I thought he understood the situation but nothing no response and no help I don't know ow what to do, I've talked with revolut the said the don't accept binance exchange

Please forward me all the communication between you and the casino customer support as well as the payment provider at veronika.f@casino.guru or post screenshots here to the thread. Thank you for your patience and cooperation.

Dear christui9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.