1win Casino - Player is experiencing an undefined problem.

I recharged it on November 1 but I decided to return my money for the refund and claim my money for the casino bonus a game is called CLASH OF PIRATES

Dear maria.espinoza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yesterday I contacted him from an email to make a claim and return, he has not answered me anything until I waited as I am desperate to return my money

To return your deposited money, is that correct?

If right

Could you please advise if you played any of your deposited funds or if they're still untouched inside your casino account since the deposit? Thank you.

Well if I played one game it's called clash of pirates, but I didn't want to play and I lost it

I left 40 cents I had left 🥲☹️

Do I understand correctly that you played and lost all your funds, please?

yes correct it is true

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.