1win Casino - Player feels ignored by casino support.

⚠️ I AM A VIP CLIENT OF 1WIN — AND THEY COMPLETELY IGNORED ME!

I’ve been playing on 1win since 2021, and honestly, it’s not the worst casino out there, but the problems are endless.

Recently, something really disappointing happened.

As a VIP client, I got a message from my manager saying: "Deposit 200,000 AMD (around $600) and get a 5% bonus."

Sounded good, so I made the deposit.

But here’s the catch — I didn’t notice the small text saying that Converse Bank takes a 0.5% commission.

So instead of 200,000 AMD, they received 199,500 AMD.

I sent all screenshots and proof to my VIP manager, explained everything politely, and he said he can’t help me.

Then I reached out to support, explained again, sent all screenshots again — they said they would solve it within 1–24 hours.

It’s been way longer now, and guess what? No answer at all. Not even a "we’re checking your issue."

This is so unprofessional, especially for a company that claims to care about its VIP players.

I’ve also seen many people lose money over small mistakes like this — and 1win never returned a single cent.

So yeah… be careful.

I won’t change or delete this review until they fix my problem.

🎯 My Player ID: 9171170

#1win #ScamAlert #CasinoReview #VIPIgnored #1winExperience

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino to refund you the deposited amount, or have you decided to play with the amount?
• Was it the first time you used the payment method to deposit in the casino?
• Was it the first time the bank charged you transaction fees?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tikko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru