1win Casino - Player experiencing withdrawal issues.

Hi I tried many times to withdraw my money . Always got declined .

id44037396

give me my money back

Dear dariovilla758,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

HI .

I received the email today that I have to verify my account. They told me to wait 15 days. Isn't that a bit too much?

I've also seen that many people have their double closed after doing the kyc due to rule 9.7 I'm a bit scared

I cancel the withdrawal and I win more money . Now my withdrawal is 7627 aud

Can you please help me

Was your account verified already, please?

Dear dariovilla758,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.