The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player failed to respond to multiple inquiries and reminders from the Complaints Team regarding the status of his withdrawal. Due to the lack of communication, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
1win Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 6,820 INR
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 months ago
Dear Vipin,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
1 month ago
Dear Vipin,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
