1win Casino - Player cannot withdraw funds due to email access issue.

I lost access to my registered email, and when I try to change it, they only process the request but don't actually change it, and I can't withdraw my money.

Dear 123holajesu,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify how you lost access to the email you registered in the casino with? Describe the issue with your email in more detail.

Have you passed the full KYC verification?

Have you contacted customer support with your request to change the email address linked to your account? What was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear 123holajesu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.