1win Casino - Player believes that their withdrawal has been delayed.

Problem with withdrawal of 7,500 ₴.

Request SPP-1891683 was created on September 22, 2026, at 3:54 PM. The funds have not yet been received. Support has repeatedly stated that the request is being processed and that processing could take up to 24 hours.

After this period expired, I continued to receive the same formulaic response: that the request had been sent to the payment system and I needed to wait. I was never provided with payment confirmation, a receipt, or a transaction ID. Support chats were repeatedly closed without resolution.

I'm asking 1win to provide a specific transfer status and confirmation that the funds have actually been sent. They're giving me the cold shoulder, not providing any information, and not withdrawing the money. They're blocking me in the Telegram chat for asking me to solve the problem, and the manager, Karina, is giving the same formulaic responses! I'm tempted to not play there unless you want problems with withdrawals and a lot of stress.

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Dear Egor123321,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Egor123321,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Egor123321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru