The player from India faced a problem with a deposit of 49,999.06 made to 10cric on 11/09/2025, which was not credited to his account. Despite assurances that the issue would be resolved by 22/09/2025, he did not receive assistance from the support team and was unable to initiate a chargeback. The Complaints Team informed him that due to a lack of response from the player, further investigation could not proceed, leading to the closure of the complaint. The player was advised that the complaint could be reopened in the future if he chose to resume communication.
10Cric Casino - Player’s deposit has not been credited.
Closed
Our verdict
Player stopped responding
Amount: 49,999 INR
10Cric Casino
Safety Index:HighCase summary
Discussion
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5 months ago
I have deposited a amount of 49,999.06 to 10cric neither the deposit amount got credited to my 10cric account nor my account after the deposit has failed the deposit date was 11/09/2025.
They asked me it will be processed by 22/09/2025, but iam not getting any assistance from the support team. They even asked me not to initiate chargeback to which the amount has been credited but after a 7 days timeline the banks dont allow chargeback. Please help me with this i have been part with 10cric for 5 years and made multiple deposits and withdrawals before.
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5 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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4 months ago
Dear Shamanth,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
