The player from Finland requested a withdrawal of €4,667 on March 23rd, but after 17 business days, the casino canceled it and required a new request, claiming the processing time would reset despite assurances otherwise. As of April 21st, the withdrawal remains pending, exceeding the casino's own deadline.
1000 Spins Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
6d 23h 21m 52s
1000 Spins Casino
Safety Index:Very lowCase summary
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5 hours ago
Translation
I made a withdrawal request of €4,667 on March 23rd (ID 204962). My account and identity (KYC) have been fully approved by the casino before.
The casino delayed the withdrawal for 17 business days, after which they canceled the withdrawal and requested a new SEPA withdrawal (ID 228092) on April 15. Their customer service representative Chloe promised in the chat that the processing time would automatically resume from the original date, but later they claimed that the time had started over.
Today, April 21st, the casino's own 21 business day deadline has been exceeded, but the withdrawal is still in the 'pending' (pågår) status. I have played with 1 euro bets according to the rules and won honestly, but the casino continues to delay the payment with vague explanations.
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1 hour ago
Important notice:
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1 hour ago
Dear Anskuli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Would you be able to share screenshots of your payout requests with the status visible?
- Would you be able to share the most recent communication with the casino regarding the delay you refer to in your post? Send the information to my email at tomas@casino.guru or post it here.
Thank you very much in advance for your reply.
Best regards,
Tomas
