1000 Spins Casino - Pelaajan kotiutus on viivästynyt.

I made a withdrawal request of €4,667 on March 23rd (ID 204962). My account and identity (KYC) have been fully approved by the casino before.

The casino delayed the withdrawal for 17 business days, after which they canceled the withdrawal and requested a new SEPA withdrawal (ID 228092) on April 15. Their customer service representative Chloe promised in the chat that the processing time would automatically resume from the original date, but later they claimed that the time had started over.

Today, April 21st, the casino's own 21 business day deadline has been exceeded, but the withdrawal is still in the 'pending' (pågår) status. I have played with 1 euro bets according to the rules and won honestly, but the casino continues to delay the payment with vague explanations.

Tein 4 667 euron kotiutuspyynnön 23. maaliskuuta (ID 204962). Tilini ja henkilöllisyyteni (KYC) on täysin hyväksytty kasinon toimesta jo aiemmin.

Kasino viivytti kotiutusta 17 arkipäivää, jonka jälkeen he peruivat noston ja pyysivät tekemään uuden SEPA-kotiutuksen (ID 228092) 15. huhtikuuta. Heidän asiakaspalvelijansa Chloe lupasi chatissa, että käsittelyaika jatkuu automaattisesti alkuperäisestä päivämäärästä, mutta myöhemmin he väittivät ajan alkaneen alusta.

Tänään 21. huhtikuuta kasinon oma 21 arkipäivän takaraja on ylittynyt, mutta kotiutus on edelleen tilassa 'pending' (pågår). Olen pelannut sääntöjen mukaisilla 1 euron panoksilla ja voittanut rehellisesti, mutta kasino viivyttää maksua jatkuvasti epämääräisillä selityksillä.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Anskuli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Would you be able to share screenshots of your payout requests with the status visible?
• Would you be able to share the most recent communication with the casino regarding the delay you refer to in your post? Send the information to my email at tomas@casino.guru or post it here.

Thank you very much in advance for your reply.

Best regards,

Tomas