1000 Spins Casino - Player's withdrawal has been delayed.

I won a substantial amount at this casino and submitted a max withdrawal of 4350 on 18th April since then the balance including pending withdrawal has increased to just over £20000. I have asked multiple times for when the payment will be made and keep getting told the same response of it is in the question and will be resolved as soon as possible after reading reviews though I am concerned they will not pay. Can you please contact or advise how best to proceed as this is a substantial amount of money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi thank you for looking into this matter. In answer to your questions.

no I have not had a successful withdrawal

and no I have never played with any bonus funds I have also completed kyc

there should be no reason for this withdrawal to be taking this long.

kind regards

Hi have you had chance to review this complaint yet thank you

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila

Hi thank you for looking into this for me have you managed to get an update. I am talking to the support team daily however they still just repeat the same delays. I think it is just an AI bot responding. They say it is being flagged to the finance team and they will update me but so far nothing and it is over £20,000 in winnings.

Dear Mrspinz83,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from 1000 Spins Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 1000 Spins Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hi I received an email today saying they cancelled the withdrawal they have now stolen all funds that were in my balance and won’t explain why.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Mrspinz83,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Samuel

Casino Guru