1000 Spins Casino - Player's withdrawal has been delayed.

I won a substantial amount at this casino and submitted a max withdrawal of 4350 on 18th April since then the balance including pending withdrawal has increased to just over £20000. I have asked multiple times for when the payment will be made and keep getting told the same response of it is in the question and will be resolved as soon as possible after reading reviews though I am concerned they will not pay. Can you please contact or advise how best to proceed as this is a substantial amount of money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi thank you for looking into this matter. In answer to your questions.

no I have not had a successful withdrawal

and no I have never played with any bonus funds I have also completed kyc

there should be no reason for this withdrawal to be taking this long.

kind regards

Hi have you had chance to review this complaint yet thank you

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila