The player from Italy requested a withdrawal of €800.00 on March 16th, but has yet to receive the funds. He is told to be patient as the relevant department processes the case.
1000 Spins Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
1d 13h 21m 19s
1000 Spins Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
6 days ago
Translation
Good morning, since March 16th I made a withdrawal of €800.00
And to date nothing at all
Via chat they tell me I have to be patient, the relevant department has to process the case
Automatic translation:
Public
Public
5 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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5 days ago
Dear Nicolino80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
