1000 Spins Casino - Pelaajan kotiutus on viivästynyt.

Good morning, since March 16th I made a withdrawal of €800.00

And to date nothing at all

Via chat they tell me I have to be patient, the relevant department has to process the case

Buongiorno dal 16 marzo ho effettuato un prelievo pari a € 800,00

E ad oggi nulla di nulla

Via chat mi dicono deve avere pazienza, il dipartimento competente deve elaborare la pratica

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Nicolino80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

The KYC verification has been verified as well as my profile on the site indicated in green verified profile, furthermore the winnings do not make any reference to bonuses received

La verifica kyc è stata verificata come anche da mio profilo sul sito indicato in verde profilo verificato, inoltre la vincita non fa nessun riferimento a bonus ricevuti

Thank you for your reply and for providing the previous details, Nicolino80.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Additionally, please provide any additional communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Good morning, this is my first withdrawal from this casino.

The method I used to withdraw has been so long ago that I don't remember, however Gpay, Revolut or bank transfer

One of the three.

The request has been ongoing since March 16th.

I attach screenshot

Buongiorno trattasi del mio primo prelievo su questo casino

Il metodo con cui ho prelevato è passato così tanto tempo che nn ricordo, comunque Gpay,revolut o bonifico

Uno dei tre.

La richiesta dal 16 Marzo risulta sempre in corso.

Allego screenshot

Dear Nicolino80

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Nicolino80,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Thank you for what you do

Grazie per ciò che fate

Yet another response in the 1000 spins casino chat today.

Ancora oggi ennesima risposta in chat del casino 1000 spins

this looks like the license.

To this day the operators are still telling me to be patient after 45 days

questa sembra la licenza.

Ad oggi ancora gli operatori mi dicono pazienza dopo 45 giorni

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good evening, there's news

Buonasera ci sono novità

Dear Player,

I have made several attempts to contact the casino in order to obtain their cooperation and clarification regarding your case. Unfortunately, the casino has not responded to any of our messages.

Without the casino’s participation, there is very little that can be achieved from our side. For this reason, I am forced to close this complaint as unresolved, which will negatively impact the casino’s Safety Index on our website.

I understand that this is not a satisfactory outcome, and I genuinely regret that we were unable to reach a resolution in your favor. However, unresolved complaints and the resulting decrease in the Safety Index often help bring attention to problematic practices and may encourage the casino to change its approach in the future.

Please also note that the casino does not hold a valid gambling license. Because of this, there is no recognized regulatory authority that we could recommend you contact for further escalation.

If the casino decides to respond at any point, we will immediately reopen the complaint and notify you by email. Should the casino contact you directly, or if you need any further assistance regarding this case, please feel free to reach out to me at hadi.a@casino.guru.

I am truly sorry that I could not be of more help in resolving this matter.

Best regards,

Hadi