0x.bet Casino - Player's withdrawals are delayed and unpaid.

Dear Casino Guru Team.

I am submitting this complaint against 0x.bet due to the non-approval and non-payment of my withdrawals totaling $8,092 USD.

From the very beginning of the withdrawal process, the casino has continuously delayed the payment by requesting additional documentation in multiple stages. First, they requested full account verification (KYC). After I complied, they requested detailed withdrawal history. Then they asked for deposit history. Finally, they demanded both deposit and withdrawal records combined in a single document from my Binance cryptocurrency account.

I have fully complied with every request and provided all documents exactly as requested. Despite this, my withdrawals remain unpaid, and no legitimate explanation has been provided.

It strongly appears that the casino is intentionally prolonging the process to avoid paying the winnings.

For clarity:

• I played only slot games.
• The winnings were obtained using real money deposits.
• I did not use bonus funds to generate these winnings.
• To the best of my knowledge, I have not violated any of the casino’s Terms and Conditions.

There has been no clear communication regarding any alleged breach. If there were any supposed violation, it should have been clearly specified. Instead, the casino has simply continued requesting documents and delaying the process.

Additionally, for the past five days, every time I contact live support, I receive the same generic response: that the issue will be resolved soon. However, nothing changes and no concrete timeframe is provided.

This pattern of behavior raises serious concerns about transparency and fair treatment. The repeated documentation requests, followed by continued silence and lack of payment, suggest bad faith handling of my case.

I respectfully request Casino Guru’s assistance in:

1. Obtaining a clear explanation from 0x.bet regarding the reason for withholding my withdrawals.
2. Ensuring that my total winnings of $8,092 USD are paid without further unjustified delay.
3. Verifying whether the casino’s actions are consistent with fair gaming standards and their own published Terms and Conditions.

I appreciate your intervention in this matter.

Sincerely,

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Faran, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila