The player from Germany had won three bets but faced issues with receiving his payouts from the casino. The player was advised to verify that his account and payment method were fully verified and to allow up to 14 days for withdrawal processing, especially for first-time withdrawals. The issue was resolved after the player confirmed receipt of his payouts. The complaint was then marked as resolved by the player and the Complaints Team.
0x.bet Casino - Player's winnings are delayed.
Resolved
Our verdict
Case closed
Amount: 884 USD₮
0x.bet Casino
Safety Index:Very highCase summary
Discussion
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3 weeks ago
Translation
I placed 3 bets. The bets were won, but I'm not being paid out!
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Dear zellomat94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
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2 weeks ago
TranslationHello, I haven't been able to request a withdrawal; the winnings from my bets simply aren't being credited to my account.
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2 weeks ago
TranslationThe casino is now claiming that the bets were not officially placed. They say no money was deducted from my balance.
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2 weeks ago
TranslationNow it is being claimed that there was a problem.
No money was deducted, of course it was debited.
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2 weeks ago
TranslationAnother employee claims I've already received the credit, which isn't true. What kind of fraud is this? How can this casino have such good ratings?
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2 weeks ago
TranslationHello, thank you for your message.
We have reviewed your case and can confirm that it is currently being investigated further by our responsible team. We have been informed that there were technical issues with the sportsbook on the day in question, which is why the situation requires additional review.
Your case has already been forwarded to the relevant specialist team, and we are currently awaiting their final feedback to ensure a correct solution.
We therefore ask you for a little more patience — as soon as we have an update, you will be informed immediately.
Best regards,
0xBET Team
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear zellomat94,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
