Home Online Casinos Club Player Casino Review

Club Player Casino Review

Players from Virginia Accepted
7.7 Rating
Good
Reputation
Players from Virginia Accepted
Good
Reputation
This review was last updated: 2019-01-31T00:00Z  

This group tried to clear its name before, but was successful only partially - due to relocating its offices from Costa Rica to Czech Republic.

The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months).

There is an express withdrawal process in trial, which has been introduced by the group only recently. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial.

Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.

We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation.

That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster.

If you have any problems with this group, please, let us know and we will try our best to mediate the problem.

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Residents from
Virginia
Accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus*T&C's apply
UNLIMITED 450% BONUS
Payment Methods
Show All (12)
Game providers
Established
2004
Withdrawal limit
$10,000  per month
Licensing Authority
Costa Rica
Warning
Interesting Facts
  • Sticky (non-cashable) bonuses
  • Medium sized casino popular in United States
Positives
  • Bitcoin and Neteller withdrawals are faster than other withdrawal methods
  • 24/7 phone support (US and International)
  • Bitcoin accepted
Negatives
  • First withdrawal is extremely slow
  • Only one game provider (Real Time Gaming)

Complaints about Club Player Casino and related casinos (63)

We have conducted extensive research on the web and as a result we have found following 63 complaints on Club Player Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Club Player Casino a Good reputation.

Good Casino Reputation
Direct complaints about Club Player Casino
Delayed payment, status unknown
Black points: 480
Delayed payment, at first approved, then disappeared from the account, then account blocked.
Player complained about the fact, that at first his winnings were approved, then disappeared from his account and at the end his account got blocked. The player was disappointed by the lack of customer support. No reaction from the casino, no more update.
 
This complaint is from 7/2016
Disputed amount: $6,008 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
Delayed payment, casino confirmed the withdrawals had been approved and processed, but 4 months later the player still didn't receive the full amount.
Player was complaining about the winnings from June and July not being received. In September a casino representative replied to him and confirmed the payment had been sent, however in October player was still awaiting part of his winnings to be paid. No more update since.
 
This complaint is from 9/2016
Disputed amount: $10,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
Delayed payment, the player wanted a confirmation of the payment, 2 months after the withdrawal request there was still no transfer.
Player has been complaining for 2 months after he had made a withdrawal request. The casino kept saying they were checking his account, no incoming payments so far. No update since.
 
This complaint is from 9/2016
Disputed amount: $4,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
Delayed payment with problematic verification, the player had to send his documents every week.
Player had been waiting for 2monts for his 100$ withdrawal. Every week casino canceled the withdrawal for a reason of missing documents. The player was completely sure that he had sent all the documents but the casino did not respond to his email. The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
Delayed payment with a problematic verification, the player's account got locked.
Player from the United States reported some delayed payments and a locked account. Casino responded that they had reviewed his account and explained that they needed an email response from him with information about the payment method. Finally, they did communicate with each other and found a common solution, the complaint was not resolved because player did not confirm whether he received his withdrawal, no more update since.
 
This complaint is from 11/2016
Disputed amount: $9,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
Delayed payment, winnings were approved but the player was awaiting the payment for about 4 months.
Player complained about a very long withdrawal processing. He had 3 winnings approved months ago but still didn't receive any payment. Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method. No update since.
 
This complaint is from 11/2016
Disputed amount: $5,582 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 0
Declined winning from a free chip bonus.
Player complained the casino wouldn't approve his winning of 100$ that came from a free chip bonus code. Casino said he had already had an account registered with them in 2002 and had used already a free chip. Player said that in 2002 he had a different address and didn't have the necessary age to play. This is an uncertain case.
 
This complaint is from 7/2010
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Sin from the past
Black points: 0
Exremely long processing of withdrawal.
 
This complaint is from 10/2007
Disputed amount: ?? (bonus money)
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Complaints on related Slots of Vegas Casino (Unspecified relation)
Delayed payment, status unknown
Black points: 625 (62 for this casino)
Extremely long withdrawal process while the case had been under the investigation.
The player requested three withdrawals in the amount of $6,251 and sent the documents for verification. Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
 
This complaint is from 4/2018
Disputed amount: $6,251 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 360 (36 for this casino)
Extremely long withdrawal process without a relevant reason.
The player requested a withdrawal of $4,500 but didn't receive the payment. After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.
 
This complaint is from 1/2017
Disputed amount: $4,500 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 310 (31 for this casino)
The account was closed and the payment was put on hold due to the account being audited.
The player won $2,828 but didn't request a withdrawal because she planned on playing more games with her winning. Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved. There is no further information on this case.
 
This complaint is from 5/2015
Disputed amount: $2,828 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 200 (20 for this casino)
Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
 
This complaint is from 12/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Solved complaint
Black points: 0
Extremely long withdrawal process with eight pending withdrawals and no response from the casino whatsoever.
The player requested altogether eight withdrawals in the amount of €18,150 and was asked to send the documents for verification. The casino stopped answering the player's emails, phone calls, and chats. The casino never responded to this complaint but in the end, they paid the player their winning and the case became solved.
 
This complaint is from 2/2017
Disputed amount: €18,150 (real money)
Read more on: askgamblers.com
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Show 4 similiar complaints with 870 black points in total (87 for this casino)
Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The player requested a withdrawal of $6,825 but the payment was extremely delayed. The support team emailed with the player back and forth about the documents for verification being received and then not being received. It was a very long process, but the player received a sum of $4,305 and was waiting to receive the rest of the money. There is no further response from the casino but we believe that the winnings were likely paid.
 
This complaint is from 12/2016
Disputed amount: $6,825 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.
The player, Stuart, requested five withdrawals. He had received two of them in the amounts of $286 and $550. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK. The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. There is no update on this case.
 
This complaint is from 12/2016
Disputed amount: $1,688 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. Even though the withdrawal process took a long time, the player did receive a payment in the amount of $4,305 via wire transfer method. The player hoped to receive the rest of the winnings, too. There is no update on this case.
 
This complaint is from 12/2016
Disputed amount: $6,825 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely long and misleading withdrawal process.
The player requested a withdrawal of $140. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check. The player still didn't receive it. The case remains unresolved.
 
This complaint is from 10/2016
Disputed amount: $125 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely long withdrawal process.
The player requested a withdrawal of $100 and sent all the needed documents for verification. They still haven't received the payment and this case is still unresolved.
 
This complaint is from 2/2017
Disputed amount: $150 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
The player requested a withdrawal of $1,000 but the payment kept delaying. They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours. We consider this likely paid.
 
This complaint is from 12/2016
Disputed amount: $1,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely long withdrawal process due to repeated requests of document for verification.
The player requested a withdrawal of $8,000 but the payment was delayed. When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again. So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments. The case remains unresolved.
 
This complaint is from 12/2016
Disputed amount: $8,000 (real money)
Read more on: askgamblers.com
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Show 6 similiar complaints with 480 black points in total (48 for this casino)
Solved complaint
Black points: 0
The player experienced a long withdrawal process for the second time in the row.
The player requested a withdrawal once before this one and it took three months to get paid. The player had won again and it seemed like it was going to take a long time too. They tried to contact the casino many times but their answers were different every time. This winner said that they only made one request of $1,854, but the casino claimed that the player made two withdrawals of $300 and $350 and then canceled the rest of the withdrawals. These answers didn't make any sense to us and since the casino did not give any evidence, this case was unresolved. But in the end, the casino paid the player their winning in full and the complaint was solved.
 
This complaint is from 10/2016
Disputed amount: $1,854 (real money)
Read more on: askgamblers.com
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Solved complaint
Black points: 0
Extremely long withdrawal process because the casino changed the payout method from the wire transfer to check and then back from check to wire transfer.
The player requested a withdrawal of $1,600 via wire transfer but the casino changed the payout method to via check. The player was asked to send documents for verification which they did already over three times. While the player waited for the payment, the casino informed them that they've changed the payout method back to wire transfer, which they said they no longer do. In the end, the casino paid the player their winning and the complaint was solved.
 
This complaint is from 9/2016
Disputed amount: $1,600 (real money)
Read more on: askgamblers.com
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Complaints on related Cool Cat Casino (Unspecified relation)
Delayed payment, likely paid
Black points: 100 (10 for this casino)
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected. The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
 
This complaint is from 5/2017
Disputed amount: $2,090 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Delayed payment for over two months and the documents were sent for verification for about 10 times.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U.K. she would have to use a bank wire withdrawal which had been split into part Neteller, even though she was told that she couldn't have Neteller, and part Manager approval. When she asked what did the Manager Approval mean, she received no answer. Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. There is no further information on this case.
 
This complaint is from 9/2016
Disputed amount: $1,450 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
The player, Rita, requested a withdrawal of $10,000 that was split into four installment payments of $2,500. Shortly after the payments were approved, she received first two payments that were $651 short. They've already been deducted by $801 which was for the fee and bonus. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case.
 
This complaint is from 6/2016
Disputed amount: $5,601 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely delayed payments and some of them were paid in a different amount than expected.
The player made a few withdrawal requests and after a couple of months of waiting, received a payment of $4,980. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon. However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
 
This complaint is from 12/2016
Disputed amount: $6,320 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Extremely long withdrawal process of multiple payments and so far only one of them was received.
The player requested multiple withdrawals and a couple of months later, received the first payment of $2,026 via FedEx delivery system. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too. There is no update if the player received the rest of the winning.
 
This complaint is from 12/2016
Disputed amount: $6,853 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go. After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. After the player sent the documents, they couldn´t get an update on them. Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
 
This complaint is from 12/2016
Disputed amount: $1,125 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 60 (6 for this casino)
The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr.Bossman, made a withdrawal request of $23,000. He was told by the casino that he'd be paid in payment installments of $2,500 every two weeks. The player was not excited about that information because he believed that the whole process would take way too long, about nine months. Mr.Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
 
This complaint is from 4/2015
Disputed amount: $23,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 0
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days.
Dianne requested a withdrawal of $930 and it was approved a few days later. She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
 
This complaint is from 2/2011
Disputed amount: $930 (real money)
Read more on: askgamblers.com
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Show 7 similiar complaints with 460 black points in total (46 for this casino)
Delayed payment, status unknown
Black points: 220 (22 for this casino)
After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her. The check would have expired soon and there is no response from the casino still.
 
This complaint is from 3/2017
Disputed amount: $2,200 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100 (10 for this casino)
The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
The player requested a withdrawal of $100 and a couple of days later, the payment was approved. After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around. The casino never reacted to this case and it remains unresolved.
 
This complaint is from 6/2017
Disputed amount: $100 (real money)
Read more on: thepogg.com
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Show 1 similiar complaints with 100 black points in total (10 for this casino)
Uncertain case, passive regulator
Black points: 88 (8 for this casino)
The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. The casino promised to send the full refund of the processing fee to the player and later on changed their mind and the player received only a partial amount of $450 and the account was closed.
 
This complaint is from 9/2014
Disputed amount: $844 (real money)
Read more on: askgamblers.com
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Solved complaint
Black points: 0
The player's withdrawals just kept getting declined while three payment methods were used for payout.
The casino tried three different payment methods for the player to receive their winning but was unsuccessful. Later on, they found a way and the casino paid the player a full amount of winning and the complaint became solved.
 
This complaint is from 8/2016
Disputed amount: $4,882 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 0
The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
 
This complaint is from 1/2011
Disputed amount: $1,600 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 0 black points in total
Complaints on related Ruby Slots Casino (Unspecified relation)
Uncertain case, passive regulator
Black points: 950 (95 for this casino)
After the player decided to withdraw some of his winnings his account was locked.
Player decided to withdraw 2500$ from his account. When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case. Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery.
 
This complaint is from 7/2016
Disputed amount: $9,300 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 718 (71 for this casino)
After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.
We don't know what happened in this case. Player was blamed for an irregular bonus play and her account got suspended for 30 days. After 30 days the account was still locked, nobody answered whyand what was the result of the audit.
 
This complaint is from 5/2015
Disputed amount: $9,400 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Lady hit a big win which was paid slowly and with troubles.
Sharon from the US won a big winning in Ruby Slots Casino. This winning was divided into small payments of 2500$ and paid to the Sharon regularly. During 6 months she had troubles a few times. After the casino had payout most of the winning she decided to gamble the rest of the money.
 
This complaint is from 1/2017
Disputed amount: $130,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
The player requested three withdrawals but didn't get any response from the casino.
Player won an unknown amount of money which was divided into three withdrawals. He didn't get any response from the casino by email nor after he started to complain.
 
This complaint is from 10/2016
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
VIP player waited too long for his withdrawals.
Player from the United States was hoping that his withdrawal would be faster because he was VIP player. He waited one and a half month utill he got the first payment and the rest of the payments were probably on the way. Because he didn't complain anymore we believe that all his payments were paid out.
 
This complaint is from 10/2016
Disputed amount: $10,383 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Cayla won over 10000$. She was very frustrated that the payouts took 2 months and only part of her winning was paid out.
Cayla, as many other players, was facing the fact that payouts in Ruby Slots casino were extremely slow. We believe that she got all her winnings, but in this case the payout speed was extremely slow. In fact that every time she asked: "where are the money?" she got an answer: "in the next few days you should receive them" and then not got them, was more frustrating for her than the extremely slow payout speed.
 
This complaint is from 11/2016
Disputed amount: $6,082 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 66 (6 for this casino)
The casino paid out almost all the winning, just $312 were missing and both sides were not sure about what did go wrong.
Player won over $2500 which was divided into 4 payouts. The player received three of them but the last one was missing. Casino pointed out that the player had canceled this withdrawal by himself. Player refused this statement and wanted his $312 payment.
 
This complaint is from 1/2016
Disputed amount: $312 (real money)
Read more on: askgamblers.com
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Solved complaint
Black points: 0
Player hit a random jackpot which was not paid and the withdrawal was declined.
The player was declined their winning but in the end, the casino paid them in full and the complaint was solved.
 
This complaint is from 10/2016
Disputed amount: $9,699 (real money)
Read more on: askgamblers.com
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Complaints on related Dreams Casino (Unspecified relation)
Delayed payment, status unknown
Black points: 721 (72 for this casino)
The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time. The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process. There is no further information available.
 
This complaint is from 1/2018
Disputed amount: $7,216 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
The account was closed for a valid reason with evidence showed by the casino.
This player’s inconvenience started because of her name change after getting married. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed. We think this is a valid reason for an account closure. The casino offered to refund the player’s deposits, however, it took too long. We have no information whether the deposits have been refunded or not.
 
This complaint is from 2/2018
Disputed amount: $808 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence.
The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo. Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved.
 
This complaint is from 6/2017
Disputed amount: $716 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 55 (5 for this casino)
The player's winnings were received but shortened of $650 altogether.
Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino. This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away. Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them. Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. There is no further information available.
 
This complaint is from 8/2018
Disputed amount: $650 (bonus money)
Read more on: askgamblers.com
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No reaction policy, passive regulator
Black points: 41 (4 for this casino)
Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved.
 
This complaint is from 4/2017
Disputed amount: $600 (bonus money)
Read more on: thepogg.com
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Complaints on related Palace of Chance Casino (Unspecified relation)
Delayed payment, status unknown
Black points: 271 (27 for this casino)
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months.
After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint. Casino never responded, therefore we couldn’t decide what exactly happened and why the payments were delayed. Unfortunately, the player got just an automatic response for every inquiry, claiming that they would answer in 5 days, but they never did. We understand this can be really frustrating for the player. The current status is unknown.
 
This complaint is from 5/2017
Disputed amount: $2,711 (real money)
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Delayed payment, status unknown
Black points: 160 (16 for this casino)
Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly. It’s uncertain whether the player received his money or not.
 
This complaint is from 10/2016
Disputed amount: $2,000 (real money)
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Delayed payment, status unknown
Black points: 120 (12 for this casino)
Player was waiting for his winnings for over 4 months. The casino closed his account.
Player's account was closed while waiting for a requested withdrawal. Withdrawal of a part of the winnings ($630 out of $1200) had been approved, but no money came to the player’s account. Casino never reacted to this complaint, so it’s hard to decide whether the payment came or not, as well as whether the casino had a valid reason to close the account. We consider this case uncertain.
 
This complaint is from 4/2017
Disputed amount: $1,200 (real money)
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check. Uncertain case.
 
This complaint is from 3/2017
Disputed amount: $100 (real money)
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of a delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation. The casino stated they planned to pay out the player’s winnings, so we consider this delayeded payment likely to had been paid.
 
This complaint is from 8/2016
Disputed amount: $1,795 (real money)
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Delayed payment, likely paid
Black points: 39 (3 for this casino)
Delayed payment, the player complained about not receiving a tracking number.
The player was unsatisfied because he had no information about when the casino planned to process his payment. He was arguing he had not received any tracking number and wanted to get more information about his money. He accused the casino of not giving him any tracking number. The casino officially answered that the tracking number had been emailed to the player.
 
This complaint is from 4/2014
Disputed amount: $300 (real money)
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Delayed payment, likely paid
Black points: 19 (1 for this casino)
Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious the player had the right to get his winnings. Casino answered that the verification process could take up to 15 business days. Later they answered that the payment approval could take up to 10 business days. The payment was taking too long. Casino reassured the player that he would get his money. After few months, it was still not clear whether the player received his winnings. This is an uncertain case and unfortunately, it’s not even clear how much money was in question.
 
This complaint is from 15/2013
Disputed amount: ?? (real money)
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Complaints on related Prism Casino (Unspecified relation)
Delayed payment, status unknown
Black points: 592 (59 for this casino)
The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The casino representative reacted to the player’s public complaint, however, the responses were not very helpful. The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
 
This complaint is from 3/2017
Disputed amount: $5,925 (real money)
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No reaction, passive regulator
Black points: 316 (31 for this casino)
The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl911, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account. There is no further update on this case since the casino never responded to her complaint.
 
This complaint is from 8/2018
Disputed amount: $520 (real money)
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
The player's payout was approved but he still didn't receive it.
Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not. The casino never responded to the complaint and it’s hard to say if it was paid. The player hasn’t complained again, so we consider this delayed payment to be paid out.
 
This complaint is from 4/2017
Disputed amount: $1,899 (real money)
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
The player's payment was extremely delayed while the casino stopped communicating with them.
After the player complained publicly, the casino used its no reaction policy against them, and therefore, it’s hard to say if he got paid or not. The case remains unresolved.
 
This complaint is from 4/2017
Disputed amount: $567 (real money)
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Delayed payment, likely paid
Black points: 60 (6 for this casino)
Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid. However, the player complained about receiving only $200 from the total withdrawal of $1400. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
 
This complaint is from 4/2015
Disputed amount: $1,400 (real money)
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Delayed payment, likely paid
Black points: 19 (1 for this casino)
Slow jackpot cashout with very low monthly payment installments.
The player expected to be paid at least $5000 every other week after hitting a large jackpot. His complaint said it was $2500 every other week at first, then the casino lowered it to $1250 and the payments were often longer apart (monthly). The player was understandably not satisfied, as it would take more than a year for him to be fully paid. Moreover, the player couldn’t be sure the individual payments would come on time. The complaint remained unresolved.
 
This complaint is from 9/2013
Disputed amount: $2,500 (real money)
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Complaints on related Wild Vegas Casino (Unspecified relation)
Delayed payment, status unknown
Black points: 80 (8 for this casino)
The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. In December he was still waiting for the casino’s response. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
 
This complaint is from 12/2016
Disputed amount: $200 (real money)
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Delayed payment, likely paid
Black points: 39 (3 for this casino)
Another complaint about having had to wait for a payment for 60 days
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
 
This complaint is from 5/2014
Disputed amount: $1,352 (real money)
Read more on: askgamblers.com
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