Club Player Casino - Player’s struggling to complete the account verification.

Used comp points to amount to well over 2500 dols back on January 3rd 2022

Understanding that a maximum one time payment of 2500 will be all I can receive. I am a level 5 VIP. I have been told over 7 times to submit Bank Statements 3 months each time PDF format. VIP management tells me they have them and will escalate payment. Never happens. February 15th.i am told they need 3 months Bank statement, showing no negative balance and the banks letter head. This is bullshit.

Dear Roger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Bank statement seems to be the only obstacle standing between you and your winnings? Do I understand correctly that your winnings have been accumulated from Comp points (free bonus) solely?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Roger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.