Clover Casino - Player’s withdrawal is delayed despite verification.

I have been trying to withdraw my money from this app using my login. It was all fine when I was depositing money etc, didn’t ask for verification etc. when it was time to withdraw money, it is asking for documents which I have uploaded multiple times. When they have been verified it is still not allowing me to withdraw and it is still siting in my account. I have emailed multiple times and no one seems to want to mhelpnme! I need help solving this , I want my money!!! I can’t believe this is happening, I thought it was just pretty straight forward.

Hello maureen23234567,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Clover Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified on 1st of June 2024. I have proof on my emails to show this. Since then I have had to upload again to verify who I am. I also got proof that my documents got accepted 16th June 2024 as well.

I accumulated with real money. No bonuses were involved . I have never used bonuses since opening this account on the 31st of may 2024. Last time I spoke to them was on this time last week regarding a withdraw again and I haven’t had a response since.

I am so frustrated, stressed and my anxiety is very high. This companybclover casino should be shut down immediately.

Hello maureen23234567,

Please note that withdrawals may take up to 14 days once your account is verified. Please let us know in case it would take longer, until then, I can only recommend to wait.

Dear maureen23234567,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there, I am unable to withdraw money still

this is all it has been saying ever since I have filled a complaint this is absolutely ridiculous

The amount has changed now to £150

Hello maureen23234567,

Were your winnings accumulated with a bonus? Is it possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru?

It has now been sorted. Thank you very much

Dear maureen23234567,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru