CherryAutomaten Review

A player from Finland found his ComeOn casino account closed and his balance confiscated, with the given reason being an alleged violation of terms and conditions. The player, however, was unclear about the specific breach of rules. The last information we received from the complainant was that the casino decided to pay his balance while his account remained closed. The complaint was rejected because the player stopped responding to our messages and questions. Later, based on the update received from the player, we reopened the case and updated the status to 'resolved'.

The player's account was closed without any further explanation. We marked the complaint as resolved after the casino offered to pay the player despite their account being blocked. The player found this outcome satisfactory.

The player from Finland had his account blocked without further explanation. The complainant has confirmed that the casino reconsidered its previous decision and the disputed funds were paid out approximately 3 weeks after the casino was informed about the complaint. The complaint is resolved.

The player from Finland had his balance blocked and confiscated due to accusations of fraud. The complaint was temporarily closed because the issue was being handled by the ADR, and we were waiting for its final decision. Later, the complaint was reopened to find out the ADR's final decision and solution for the case. Although we have not received the ADR's final decision, and we even do not know if it was being handled by any ADR at all, the player confirmed that the disputed funds were successfully paid out. The complaint was resolved approximately 6 months after the complaint was submitted on casino.guru for the first time.

The player from Norway had his account at Mobilebet closed after a successful withdrawal, with the casino having alleged misuse of a bonus and fraudulent activity. The player had denied any wrongdoing and had claimed he never used a bonus. He had requested a withdrawal of his remaining funds. However, the player later confirmed that he had received his funds when his account was closed. He had expressed satisfaction with Mobilebet's service and requested to close his complaint. Thus, we had marked the complaint as 'resolved'.